What is CX Architecture?
Short video explaining what is Customer Experience CX Architecture… Please let me know what you think about it. Continue reading What is CX Architecture?
Agile 4 ALL: Use REFINEMENT for more accurate EFFORT and CAPACITY planning
All teams can take advantage of Agile principles and practices to reap benefits. Even non-Agile teams can use work “Refinement” methods to achieve more accurate effort estimates and better team capacity planning. WHAT is Refinement (sometimes called Grooming)? Refinement is … Continue reading Agile 4 ALL: Use REFINEMENT for more accurate EFFORT and CAPACITY planning
Agile 4 ALL: Write REQUIREMENTS as user STORIES to achieve higher BUSINESS VALUE
All teams can take advantage of Agile principles and practices to reap benefits. Even non-Agile teams can write requirements as stories to achieve higher business value. WHAT is a User Story? A user story is a requirement written from a … Continue reading Agile 4 ALL: Write REQUIREMENTS as user STORIES to achieve higher BUSINESS VALUE
Agile 4 ALL: Deliver FASTER with CROSS-FUNCTIONAL Teams
All teams can take advantage of Agile principles and practices to reap benefits. Even non-Agile teams can be more cross-functional to reduce number of hand-offs and deliver faster. WHAT is a Cross-Functional Team? Traditional organizations commonly divide by functions required … Continue reading Agile 4 ALL: Deliver FASTER with CROSS-FUNCTIONAL Teams
Digital TRANSFORMATION Toolkit: IDEATION over Idea Execution
Digital Transformation requires a different approach to generating ideas. Typical Approach: Idea Validation / Execution Here are the steps commonly used by corporations: Brainstorm (either as a group or an individual) Short discussion of the idea Subjecting the idea to … Continue reading Digital TRANSFORMATION Toolkit: IDEATION over Idea Execution
Protected: Key advantages and disadvantages NONPROFITS need to consider as part of their Digital and Customer TRANSFORMATION
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